Senior Fraud Operations Specialist

Responsibilities

• Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing
• Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation
• Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data
• Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions
• Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity
• Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution
• Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices
• Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts

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