All vacancies
Customer Success Associate (Part-Time)
Pearl
Remote · United StatesSalary not disclosedfull-timePearl Careers
We are seeking a customer-centric, energetic, and highly organized Customer Success Associate (Part-Time) to join our team. This role is the "front line" of Pearl, responsible for managing incoming customer outreach and ensuring every user feels supported from the moment they reach out.
Responsibilities
- Queue Management
- Act as the first point of contact for all incoming customer inquiries (calls, emails, etc.), ensuring rapid response times.
- Triage & Escalate: Assess customer needs and accurately route complex technical or account-level issues to the appropriate CSM or Technical
- Support specialist.
- Resolve "Tier 1" issues, including password resets, basic product navigation questions, and billing inquiries.
- Data Integrity
- Maintain clean and accurate customer records in our CRM, logging substantive notes and updating contact information.
- Product Knowledge: Quickly become an expert in Pearl’s provider-focused product offerings to help educate customers on basic features and benefits.
- Customer Advocacy
- Identify common "pain points" in the queue and report feedback to the broader team to help improve the overall user experience.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 26 Mar 2026
- Last verified
- In the last 5 days
Similar roles
- IT Service Desk AnalystNightOwl Consulting · Remote · worldwide, UTC+4 accepted
- International Customer Support SpecialistDigitain · Armenia · On-site
- Technical Support EngineerMWDN · Remote · Armenia
- Senior Support Engineer (ReSharper)JetBrains · Remote · Armenia
- Technical Support EngineerPressable · Remote · worldwide, UTC+4 accepted
- Sr. Customer Support EngineerCIQ · Remote · worldwide, UTC+4 accepted