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Manager I, Customer Success Manager
Samsara
Remote · Canada$11,181–14,470 gross/mofull-timeSamsara Careers
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
Responsibilities
- Hire, onboard, and develop a high-performing team of ICs and CSMs covering the Canada (Mid-Market) segment.
- Manage individual performance
- Deliver results across team KPIs and org level OKRs
- Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
- Lead from the front with a willingness to get hands dirty
- Team Leadership & Performance
- Hire, onboard, and develop a high-performing team of CSMs covering the Canada (Commercial & Mid-Market) segment.
- Set clear expectations, goals, and KPIs (e.g., net revenue retention, adoption rates, health scores, business review and implementation completion, risk management).
- Run structured 1:1s, pipeline reviews, and risk reviews; deliver consistent coaching and developmental feedback.
- Recognize and grow top talent; address underperformance quickly and fairly.
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 10 Aug 2026
- Last verified
- In the last 5 days
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