HSO International - Service Delivery Manager

Responsibilities

• Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.
• Build trusted relationships with senior customer stakeholders and align services with their business objectives.
• Lead and coach the DevOps customer support team.
• Own SLAs, service performance, budgets, escalations, and continuous improvement.
• Lead Release & Change Management, including release governance, CAB processes, risk assessment and production deployments.
• Coordinate releases and resolve dependencies across functional and technical teams.
• Identify opportunities to improve and expand customer services.
• Contribute to service delivery standards and best practices within Managed Services.
• When Are We a Match?
• A Bachelor’s or Master’s degree in Business, IT, or a related field.

Languages