Senior Sales Engineer - AI Accounts

Responsibilities

• Own the technical relationship across a small portfolio of AI labs, go deep on how each customer trains, serves, and scales their models (and/or the downstream products and platforms), and become the person their engineers call first
• Partner with your AE to drive expansion inside accounts that grow unpredictably and fast: identify new workloads and teams as they spin up, and get in front of them before a need becomes a ticket
• Lead discovery inside flat, engineering-led organizations where influence sits with individual contributors rather than titles, and where there are no formal scoping calls to rely on
• Run full-scale POVs in production rather than controlled pilots: instrument real workloads at real scale, prove value against the customer's own success criteria, and work through the operational realities of doing that safely
• Act as an extension of the customer’s engineering/observability team rather than an external operator - this requires judgment about which standard gates serve the customer and which to break
• Work Slack-native and asynchronously as the default, with the responsiveness and proactive posture these accounts expect: flag new features, bugs, and incidents before they ask
• Bring product and engineering in early and often, and close the loop fast — leadership needs near-real-time signal from this cohort, and you'll be a primary source of it
• Deliver technical narratives that land with engineers who pay for capability first and rationalize cost second - savings is a downstream conversation, not an opener
• Build reusable assets and patterns from each engagement so the next lab onboards faster than the last
• Keep activity, deal progress, and customer context documented and current

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