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Customer Success Manager - Scale - German Speaking
Sophos
Remote · HungarySalary not disclosedfull-timeSophos Careers
Sophos is seeking a proactive and motivated Scale Customer Success Associate to drive value to our “tech-touch” customer experience for a large number of customers in EMEA. In this role, you’ll deliver strategic customer engagement through 1:1and 1:many communications, connecting our customers to value while driving usage of the Sophos suite of products.
Responsibilities
- Drive product adoption and customer outcomes through 1:1 and 1:many channels including video calls, email engagement, and webinars.
- Support a range of digital touch points, aiming to bring customers to value in all stages of the customer lifecycle.
- Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
- Own timely escalation of customer and internal queries, understanding when to escalate vs when to problem solve/deep dive.
- Conduct effective and engaging customer calls and webinars.
- Manage and prioritize a high volume of daily tasks.
- Collaborate cross-functionally with Renewals, Sales, Product, and CS teams.
- Monitor customer health indicators to identify engagement opportunities and risk signals.
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 11 May 2026
- Last verified
- In the last 5 days
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