Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

Responsibilities

• o Serve as an Anomali Platform power user; help our customers achieve success with the technology
• Own and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that ourcome
• Plan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomes
• Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
• o Address customer’s technical requests; proactively identify and resolve issues
• o Provide advice, guidance, and technical know-how to ensure successful usage and adoption
• Manage customer expectations while holding them accountable
• o Be your customer’s advocate and internal champion
• o Promote advocacy
• o Track key account metrics; communicate progress to internal and external stakeholders

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