Manager, Customer Success | Remote on West Coast

Responsibilities

• LEAD OUR MOST STRATEGIC ENTERPRISE ACCOUNTS
• Partner with CSMs to navigate complex customer challenges and develop strategies for our largest and highest-risk enterprise accounts.
• Build trusted executive relationships with key customers and step directly into customer conversations when additional leadership is needed.
• BUILD AND DEVELOP A HIGH-PERFORMING WEST COAST TEAM
• Create a high-accountability, supportive environment where people receive clear feedback and can continuously raise the bar.
• DRIVE OPERATIONAL EXCELLENCE
• Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion.
• Partner closely with Sales, Product
• Support, TAMs, Renewals, and GTM leaders to deliver a strong end-to-end customer experience.
• Collaborate with Customer Success leaders across US East, EMEA, and Scaled CS to evolve shared playbooks and ways of working.

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