B2B Support Specialist for Middle East Region

Responsibilities

• Identify and assess Partners’ needs to achieve satisfaction
• Provide timely, accurate and complete information by using the right methods/tools
• Interact with Partners to provide and process information in response to inquiries, concerns, and requests about products and services
• Handle Partners’ complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution
• Build sustainable relationships and trust with Partners through open and interactive communication
• Co-operate with company employees to perform high quality service for Partners
• Maintain strong, long-term partner’s relationships
• Act as an internal advocate for the Partners
• Collect, verify and rank partners’ non-technical and technical requests for new product features and functions
• Present new product upgrades and functionality and ensure Partners have an understanding of the product development and features

Languages