Customer Success Manager

Responsibilities

• End-to-End Ownership: While there is no formal hourly rotation, you will be the primary lead for your area and responsible for customer success across international markets. This requires a high degree of agency and a commitment to seeing mission-critical tasks through to resolution, including the flexibility to handle…
• Learn about TRM Speed in this position
• Within 30 days of joining, you ship a working v1 onboarding playbook built from your first 2–3 accounts—not a slide deck, but a live document with measurable adoption benchmarks that the account team is already using to set customer expectations.
• Within 6 weeks, you share a draft success-metrics framework at 50% complete with the account team and key customers to validate direction—getting real signal on what drives credit consumption before investing further in building out the full playbook.
• Within 60 days, you identify and scope the highest-impact PLG play by working backwards from expansion targets—presenting a concrete recommendation to leadership on which use case to prioritize and why, grounded in actual account data from international customers.
• Application Instructions
• If you’re interested in joining TRM, we encourage you to apply directly. Every application is reviewed by our Talent team.
• Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications. Please also provide thoughtful and accurate answers to the application questions, as these will be used to evaluate your skills and qualifications for the role.
• If you send your resume directly to someone at TRM, we can’t guarantee it will reach the appropriate hiring team. Applying directly is the best way to ensure your application will be considered.
• Interviewing with TRM

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