Commercial Account Manager

Responsibilities

• Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.
• Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations.
• Identify and implement growth opportunities within your accounts to drive incremental revenue growth.
• Identify new use cases and new groups that can get value from additional capabilities.
• Build and maintain strong relationships with key stakeholders within each account.
• Collaborate with cross-functional teams (Sales
• Support, Marketing, etc.) to enhance customer experience and maximize value.
• Monitor account health and proactively address potential risks to retention and growth.

Languages