Senior Support Engineer

Responsibilities

• Lead and oversee day-to-day production support activities for critical systems
• Diagnose, solve, and resolve complex technical issues beyond first/second-line support
• Collaborate with technology teams and business users on Index business lifecycle workflows and data interactions
• Partner with the FTSE Engineering – 3rd Line
• Support Manager and internal/external business collaborators
• Manage, diagnose, and resolve issues within Index Platforms using AWS cloud-native architecture
• Deliver long-term fixes for multi-database applications and manage incident response

Languages