Senior Sales Engineer - Majors (West)

Responsibilities

• Own the technical strategy across your accounts as a peer to the Account Executive - a standing weekly 1:1 with each AE you support, and a standing weekly account team call with the full ecosystem where you carry POV status, technical blockers, and the explanation behind any usage movement.
• Own the technical explanation behind consumption movement in your accounts. Work with the CSM and TAM to separate legitimate growth from misconfiguration, make sure legitimate growth gets quantified before renewal, and flag forward-looking usage the customer has signalled rather than explaining it backwards a month…
• Lead discovery in every meeting, not only in discovery meetings - including meetings where you were invited to present. Leave each meeting knowing something about their business you did not know going in.
• Deliver engaging product demos, technical presentations, solution workshops, etc. that connect platform capabilities to customer outcomes for diverse stakeholder audiences including executives
• Full ownership of the technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining competitive success criteria, building a project plan with clear timelines, and holding all participants accountable to the process
• Identify, develop, and leverage technical champions across multi-stakeholder environments, building a structured plan for champion cultivation and influence throughout the deal cycle and beyond
• Contribute to product direction through active participation in structured product and engineering field feedback sessions, bringing field insights and customer patterns to PM and engineering teams
• Drive operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems
• Identify and proactively resolve technical and organizational blockers by collaborating across Product
• Support, and GTM teams before customers are impacted

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