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Strategic Account Manager, Firefox Enterprise
Mozilla
Remote · France€4,417–5,917 gross/mofull-timeMozilla Careers
Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a Strategic Account Manager, Firefox Enterprise to help grow Firefox Enterprise in France.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong, long-term client relationships
- Understand our customer goals, challenges, and business needs
- Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account
- Manage renewals and proactively address retention risks
- Coordinate with internal teams (Sales
- Support, Product, Solution Engineering) to deliver a seamless customer experience
- Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases
- Track account health, usage, and performance metrics, including forecast reports on retention, renewal and expansion
- Conduct regular check-ins, business reviews, and success planning with customers
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 24 Sept 2026
- Last verified
- In the last 5 days
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