Technical Support Specialist II (Backup / Restore, Networking)

ConnectWise

Remote · PHLSalary not disclosedfull-timeConnectWise Careers

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Responsibilities

Provides support to cross-functional teams, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Technical
Support team through the explanation of facts, policies, and practices
Interacts with partners to provide technical support via email, phone, chat, cases, and remote sessions
Monitors backup, off-site, and critical service failure events
Investigates and resolves reported failure incidents, escalating when necessary
Acts as first point of contact for escalated support cases
Maintains a knowledge base of our products and services and provides high quality technical support to partners during each interaction
Discusses partners' operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies

Languages

Work format: Remote
Seniority: Mid
Posted: 10 Sept 2026
Last verified: In the last 5 days

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