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Senior Endpoint Operations Technician
EPAM Systems
Remote · ArmeniaSalary not disclosedcontractVerified recentlyEPAM Systems Careers
We are seeking a Senior Endpoint Operations Technician to join our team, responsible for operating and supporting our Azure Virtual Desktop (AVD) and Microsoft Intune environments, as well as managing physical endpoints and virtual solutions. This role involves close collaboration with Desktop Engineering, Security, and Compliance teams, providing escalation support to end users globally.
Responsibilities
- Provide advanced support for Windows platforms in both physical and virtual environments (including AVD)
- Manage and maintain desktop images, SCCM task sequences, and the lifecycle of global standard desktop/laptop models
- Develop and maintain technical documentation, SOPs, and end user runbooks
- Serve as an escalation point for Deskside
- Support Services and End User Computing issues
- Collaborate with Engineering, Security, and Compliance teams to validate application requests and maintenance tasks
- Develop automated solutions for software deployment, application patches/updates, and workstation imaging
- Monitor and address alerts from desktops, including endpoint security and application management
- Manage Microsoft and third-party patch deployments, including packaging, testing, and deployment of new applications
- Administer and troubleshoot Microsoft Auto Pilot deployments and manage Windows Device Management via Intune
Languages
- Work format
- Remote
- Seniority
- Senior
- Posted
- 21 Sept 2026 (today)
- Last verified
- 21 Sept 2026