easy company is looking for a new team member to fill the vacant position of Customer Relationship Development Specialist. We are looking for a customer-oriented candidate with excellent communication and negotiation skills, who will be ready to take customer relationships and service quality to a new level through proactive work.

Responsibilities

Building and developing long-term, effective relationships with the company's current and potential clients.
Identifying clients' needs, expectations and problems, and offering appropriate solutions.
Maintaining regular contact with clients, collecting feedback and analysing it.
Implementing measures aimed at improving the quality of client service and client satisfaction.
Presenting the company's services and new offers to clients, as well as identifying cross-sell and up-sell opportunities.
Studying clients' behaviour, preferences and usage data in order to identify new development opportunities.
Recording and updating information and client communications in the CRM system.
Preparing reports and analyses on the client base, sales and relationship development.
Cooperating with internal departments to ensure effective handling of client requests and resolution of issues.

Languages

Work format: On-site
Seniority: Mid
Posted: 12 Nov 2026
Last verified: In the last 3 days
Apply by: 11 Dec 2026

Required

Ability to apply sales, cross-sell and up-sell tools.
Skills in working with CRM systems and good knowledge of Excel.

Nice to have

Strong skills in effective communication and relationship building with clients.
Excellent knowledge of Armenian, and good knowledge of Russian and English.
Time management
Problem solving

easy

easy (formerly EasyPay), one of the largest fintech companies in the market, has been offering simple and innovative payment solutions since 2014. The company has more than 4,000 terminals installed across the Republic of Armenia. To make payments at any time and from any place, there is the easypay e-wallet (formerly easywallet), which offers 1,000+ services. In a fast-developing world where time is especially valuable, easy offers financial tools that make life easier. The principle of simplicity extends to how the company communicates with clients. And in the workplace, easy maintains a balance of formal and friendly relationships, because it is not about job titles, but about people. And since the team is made up of people, the best investment is one aimed at the well-being and development of employees. easy provides its employees with benefits that include health insurance, paid additional days off, compensation for professional development expenses, corporate events and much more. EasyPay in numbers 250+ specialists ≈50% of employees are women 10+ years in the market Mission To make it easy and convenient to meet all of clients' financial needs. Vision To free everyday life from all the difficulties associated with payments. Values Simplicity Support Transparency Accountability More about the company: www.easypay.am/ru

Finance / Banking / Insurance

Yerevan, Armenia

easypay.am

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Customer Relationship Development Specialist