Senior Product Operations Manager

Responsibilities

• Run the product team's operating cadence. You own the calendar of planning cycles, reviews, and recurring updates: what each one is for, who needs to be there, what goes in, and what comes out. You make sure decisions and follow-ups are captured and visible to everyone who needs them, and you keep retiring or reshaping…
• Own the roadmap as a system. You own how the roadmap is structured, at the right altitude for each audience, from engineering teams to leadership to sales. You make sure it stays current and becomes the place people go to find out what we're building and where it stands.
• Make goals and progress visible. You run goal-setting for the product team so that every goal is measurable against a clear source of truth, and you track progress against those goals through the quarter. With our data team, you own the reporting the product team and leadership rely on, and you flag drift early.
• Keep the product development playbook. You maintain lightweight shared standards for each step from framing a problem through launch: problem briefs, launch readiness, product stage definitions, release notes. With marketing, you run the internal side of every launch so each one ships with docs, pricing, and GTM ready.
• Run the customer insight engine. You own the systems that keep customers close to the product team: a research repository people use, a continuous pipeline of customer conversations set up with sales and success, and a steady synthesis of what we hear from sales, support, surveys, and deals, delivered to the PMs who…
• Grow the craft of the PM team. You own onboarding for new PMs, ongoing training, and the team's community of practice, and you help shape how we hire and level PMs.
• Choose and run the team's tools. You decide how the product team uses its tools, from roadmapping and analytics to AI, and you make sure PMs get real leverage from them.
• Be a partner in running the product org. You keep a pulse on where the team is stuck, bring your own point of view on what to fix next, and work with the head of product to make the product org better every quarter.

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