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Technical Support Expert 2
Twilio
Remote · ColombiaSalary not disclosedfull-timeTwilio Careers
This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API.
Responsibilities
- In this role, you’ll
- Work on messaging email cases submitted by both individual developers and major brands.
- Assist customers with troubleshooting message deliverability issues and debug customer code.
- Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
- Work with your manager to surface customer problems to assist in process betterment.
Languages
- Work format
- Remote
- Seniority
- Senior
- Posted
- 25 Sept 2026
- Last verified
- In the last 5 days
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