Implementation Engineer, Customer Support

Responsibilities

• Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
• Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
• Advising customers on industry best practices for the full stack of Bitwarden
• Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
• Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
• Collaborating with Sales, Engineering, and Product associates
• Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case
• Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations
• WHAT YOU BRING TO BITWARDEN
• Excellent English and grammar

Languages