Principal Customer Success Portfolio Manager

Responsibilities

• Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision
• Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact
• Collaborate with cross-department stakeholders to align portfolio goals and streamline processes
• Create metrics, KPIs, and governance processes to assess portfolio effectiveness and improve adoption rates
• Stay updated on industry trends and recommend improvements that enhance the portfolio's strategic value

Languages