Senior Support Engineer | Remote | North America

Responsibilities

• OWN COMPLEX TECHNICAL & ENTERPRISE SUPPORT
• Support enterprise customers through high-impact or business-critical issues with clear communication, strong judgement, and a focus on restoring value quickly.
• PARTNER WITH ENGINEERING TO SOLVE ROOT CAUSES
• Collaborate closely with Engineering and Product to investigate bugs, identify root causes, and provide high-quality technical context for escalations.
• Identify recurring patterns in customer issues and turn them into actionable product, reliability, and usability improvements.
• Create and improve documentation, troubleshooting guides, FAQs, internal runbooks, and knowledge-base content that enable customers and teammates to solve problems faster.
• Contribute to our paid on-call rotation, helping provide reliable support for urgent customer issues outside standard business hours.
• Contribute to the n8n community by answering technical questions, sharing best practices, and helping builders get more value from the platform.

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