Technical Account Manager

Responsibilities

• Serve as a trusted technical advisor throughout your customers’ Wiz journey, confidently navigating them through the deployment, configuration, and operationalization of Wiz using best practices.
• Serve as the primary technical contact for your book of customers, solving technical questions and issues via email, Slack, and support tickets, while staying enabled on new Wiz features and cloud security threats.
• Help customers develop success plans with measurable goals that align with organizational security and compliance objectives, project-managing Wiz adoption across business units.
• Drive and track customers’ achievement of business goals, reporting progress to key Wiz and customer stakeholders in executive-friendly communications and contributing to QBRs/executive briefings.
• Capture feature requests and adoption blockers, advocating for your customers by collaborating with Product and Engineering teams to determine priority and alternative solutions.
• Manage and support a book of up to 10 strategic customers, identifying opportunities for expansion, documenting satisfaction or renewal risks, and securing renewals in partnership with sales.
• Partner cross-functionally to improve processes, assist other TAMs with technical escalations, mentor team members, develop documentation, and participate in industry events to act as a cloud security thought leader.
• Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
• Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an…
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