IT Support Specialist, Tier 2

Keeper Security

Remote · United StatesSalary not disclosedfull-timeKeeper Security Careers

Keeper Security is hiring an IT Support Engineer, Tier 2 to join our IT team and provide advanced technical support for employees, office infrastructure and on-site systems at our El Dorado Hills, CA location. This role requires candidates to be local to the El Dorado Hills area and work on-site a minimum of 3 days per week, with additional on-site coverage as needed for projects, incidents or infrastructure support.

Responsibilities

Provide Tier 2 technical support for escalated hardware, software, endpoint, identity and access issues
Serve as a primary on-site IT resource for Keeper’s El Dorado Hills office
Install, configure, troubleshoot and maintain Windows and macOS workstations, laptops, mobile devices and related peripherals
Support physical IT infrastructure including server racks, on-site servers, network switches, cabling, UPS systems and related equipment
Assist with rack-and-stack activities, hardware replacement, server maintenance and basic infrastructure troubleshooting
Support office network connectivity including wired and wireless access, DNS, DHCP, VPN and basic network troubleshooting
Troubleshoot user access, authentication, MFA, account provisioning and identity-related issues
Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination
Escalate complex infrastructure, security or systems issues to Tier 3 resources while providing clear troubleshooting documentation
Monitor, triage and resolve IT service requests and incidents in accordance with internal service expectations

Languages

Work format: Remote
Seniority: Mid
Posted: 20 Oct 2026
Last verified: In the last 5 days

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