Senior ServiceNow Business Analyst

Responsibilities

• Define and clarify requirements by engaging with stakeholders
• Ensure scope is well-defined and managed across the program
• Maintain accurate documentation for program and project management
• Collaborate with software engineers, QA, product managers, and other teams to deliver high-quality products and features through the software lifecycle
• Serve as a scrum master by managing schedules, identifying risks, and communicating updates to stakeholders
• Oversee release schedules and milestones while maintaining high efficiency in a fast-paced setting
• Facilitate software development, project management, cross-functional coordination, and team communications to achieve optimal program outcomes
• Analyze business processes to identify opportunities for improvement
• Develop comprehensive project plans and establish timelines
• Perform data analysis to inform decision-making

Languages