Enterprise Customer Success Manager

Responsibilities

• Manage and retain our Tier 1 & strategic accounts and build long-term relationships to ensure client satisfaction.
• Develop strong relationships with top clients, understanding their mission, market position, and fundraising goals.
• Advocate for and optimize our product to increase client revenue and utilization.
• Provide insights and best practices on implementation, UX, and marketing to clients.
• Develop systems to manage a large number of accounts proactively and efficiently.
• Use sound business judgment to prioritize accounts and efficiently allocate resources.
• Use data analysis to develop and implement strategies to optimize revenue.
• Make educated recommendations to help clients fundraise more effectively.
• Provide support via email, phone, and video conference to resolve client issues and answer questions.
• Work closely with team members to resolve issues and ensure the highest quality of service.

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