Middle End-User Support Engineer

Responsibilities

• Provide assistance to end users through onsite walk-ups and remote support options
• Set up and configure computer hardware, systems, printers, and scanning equipment
• Coordinate with external service providers and network engineering teams to address technical issues
• Service meeting rooms by performing routine care to keep equipment working properly
• Validate that ticket resolution aligns with established SLA commitments and response timelines
• Oversee software installation activities and troubleshoot issues encountered along the way
• Drive incident tickets from initial creation through resolution and closure
• Carry out periodic server room maintenance to help ensure reliable system performance
• Maintain orderly and well-kept cabling for IT equipment
• Execute daily tasks by following documented IT Work Instructions

Languages