Automation Strategist, Customer Success

Responsibilities

• Guide Customers’ Automation Strategy
• Build deep relationships that uncover goals, challenges, and priorities.
• Advise on automation governance, best practices, and cross-functional program structure, process and design.
• Help customers set goals and adopt AI-orchestrated processes across lines of business.
• Discover and Deploy High-Value Use Cases
• Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.
• Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.
• Translate business problems into orchestration strategies that deliver measurable value.
• Capture the prior state and descriptive metrics that help you quantify the impact of the work.
• Drive Customer Outcomes

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