Manager, Commercial Operations

Responsibilities

• Own order management and automate it. Run the intake, review, and processing of quotes, order forms, and bookings to defined SLAs through quarter-end peaks, and continuously engineer the manual steps out of that path.
• Design the quote-to-order flow. Instrument the process, find where it slows or breaks, and redesign it. You own the architecture of the flow, the exception routing, and the automation that makes the standard case hands-off.
• Own the quoting and order management system build. Write the requirements, design the quoting, validation, and approval logic, drive the roadmap with Revenue Engineering, run UAT, and validate every change in production before the field sees it.
• Own the handoff into billing and revenue.
• Partner with Accounting so that what leaves your process arrives structured, complete, and reconcilable – and build the controls upstream that keep downstream rework from happening at all.
• Build quality in as controls. Validation rules, guided quoting, required-field logic, and automated reconciliation that make an incorrect order hard to submit in the first place.
• Own the field experience of transacting. Treat the rep as the customer: fewer steps, fewer handoffs, shorter quote cycle time, and a standard path that is obvious and self-service. Measure whether it is getting easier.
• Build and run marketplace transaction operations across AWS, GCP, and Azure. Private offers, CSP transactions, co-sell mechanics, and the tooling and automated reconciliation that keep marketplace bookings tied out across the marketplace, Salesforce, and billing.
• Operationalize commercial review. Encode approval rules and guardrails in the system so routine deals route themselves, and escalate the structures that break the system rather than quietly processing them.
• Build the transaction path for new products and acquisitions. Stand up order management, quoting, and the marketplace path for new offerings and newly acquired products, test the flow through to booking before go-live, and be ready to transact on day one.

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