Senior Technical Account Manager

Responsibilities

• Customer Success and Adoption
• Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria.
• Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes.
• Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth.
• Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams.
• Technical Engagement and Collaboration
• Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and
• Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter.
• Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success.
• Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends.

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