Renewal Operations Manager

Responsibilities

• ● Rhythm of the business
• Own the cadence of renewal manager reviews and CS BU leader forecast alignment, through the weekly leadership meeting with the Renewals leader and Finance, to the final vetted Weekly Deck handoff to Rachel.
• ● Weekly renewal forecasting: Run the end-to-end weekly forecast, pull and refresh the ATR model via the Google Colab notebook, audit and adjust the Forecast Walk with manual Salesforce corrections, push shifts to the week-over-week dashboard, and maintain the FCST Call Calculator so business unit leaders can set their…
• ● Weekly narrative and rhythm commentary (first 90-day priority)
• Build the "why" behind forecast movements each week, the Rhythm of Business
• commentary and the Weekly Narrative feeding the automated weekly forecast update, partnering with Renewals and Sales leaders on account-level shifts. This step has been running ad hoc since the prior owner's departure; restoring it to a sustained weekly cadence is a top early priority for this role.
• ● Renewal Save program
• Own the Renewal Save List, manage save plays and win-back strategies for at-risk accounts, and produce deal write-ups for leadership review.
• ● Data integrity and linking
• Own the ATR model and Forecast Walk, as the source of truth.

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