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Customer Success -Travel Operations Specialist
Hopper
Remote · PhilippinesSalary not disclosedfull-timeHopper Careers
Hopper's Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise — the go-to resource for CS teams and travellers navigating complex, high-stakes situations. In this role, you'll own escalation management across air, hotel, fulfillment, and rapid response channels, ensuring every customer interaction upholds the trust and loyalty Hopper is built on.
Responsibilities
- Monitor multiple queues simultaneously — from automation errors to same-day voids and cancellations — adjusting priorities in real time as conditions shift
- Communicate directly with airlines, hotel providers, HTS partners, and Hopper customers via phone, email, and chat to gather the information needed to resolve escalated concerns
- Support Hopper-specific products like Cancel for Any Reason and Price Freeze, applying sound judgment to unconventional scenarios
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 14 Oct 2026
- Last verified
- In the last 5 days
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