Principal Streaming Technology & Quality Lead

Responsibilities

• Streaming Quality & Analytics
• Own the measurement and continuous improvement of streaming quality across all live dealer streaming providers
• Build and continuously improve analytical dashboards that provide clear visibility into streaming performance and player experience
• Design and implement monitoring and alerting systems to proactively identify streaming quality degradation and incidents
• Define and evolve the key metrics and KPIs used to measure streaming quality, reliability, latency, playback performance, and overall player experience
• Analyze streaming performance across different markets, geographies, network conditions, device types, operating systems, browsers, and other relevant dimensions
• Identify systemic issues, regional problems, provider-specific weaknesses, and opportunities for optimization
• Translate data and technical findings into clear priorities and actionable improvement initiatives
• Technical & Cross-Functional Collaboration
• Work closely with Engineering, Product, Data, and other technical teams to develop the analytics and infrastructure required to understand streaming performance

Languages

Required

• Deep understanding of streaming technologies, architectures, delivery mechanisms, video players, CDNs, and performance optimization
• Strong analytical capabilities and experience using data, monitoring, dashboards, and observability tools to diagnose technical performance

Nice to have

• Proven track record of driving results through cross-functional collaboration without relying on direct organizational authority
• Excellent communication skills and the ability to explain complex technical topics to both technical and non-technical stakeholders
• High level of English comprehension. Armenian

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