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Lead ServiceNow Business Analyst
EPAM Systems
Remote · PolandSalary not disclosedfull-timeEPAM Systems Careers (remote abroad)
We are seeking a Lead ServiceNow Business Analyst to drive business analysis excellence across enterprise ServiceNow implementations, guiding strategic requirements management, governance frameworks and cross-functional collaboration between business stakeholders, platform teams and implementation partners.
Responsibilities
- Lead business analysis activities across multiple ServiceNow domains
- Define and establish BA standards, methodologies and best practices
- Facilitate workshops with business and technology stakeholders
- Lead requirements gathering, management, prioritization and documentation
- Provide leadership across ITSM, CSM, IRM/GRC, TPRM, Privacy and service management capabilities
- Support operating model design, governance processes and service ownership frameworks
- Drive operational readiness and business adoption
- Act as primary liaison between business teams, platform teams and implementation partners
- Drive process harmonization and challenge requirements that deviate from standard ServiceNow capability
- Support the Platform Owner with backlog governance, roadmap planning, benefits realization and adoption
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 29 Sept 2026
- Last verified
- In the last 5 days
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