Customer Support Specialist - Risk

Responsibilities

• Serve as the first point of contact for customers impacted by risk actions (e.g., account restrictions, closures, or other reviews)
• Manage inbound email inquiries related to
• Account restrictions or closures initiated by Risk
• Legal, physical, or residential address updates
• Check disbursement or reissuance requests
• Business structure changes (e.g., incorporation status, beneficial ownership updates, DBA or legal name changes, EIN corrections)
• Collaborate with internal Risk teams (AML, Fraud, Sanctions, Onboarding, ODD, Risk UX, etc.) to ensure smooth process handoffs and accurate communication
• Act as the primary internal point of contact for Risk teams when updates or process changes may impact Customer
• Support workflows
• Likewise, act as the first point of escalation for Customer

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