Director, Global People Operations & Compliance

Responsibilities

• Define and deliver a multi-year People Operations and Compliance roadmap, tied to business priorities, that uses AI and emerging technologies to elevate the team member experience.
• Build and lead a program to standardize, simplify, and automate manual workflows across the team member lifecycle (e.g. onboarding, data management, offboarding, etc) with clear ownership, documented standards, and measurable service levels.
• Identify inefficiencies across the People Operations team and the broader People team, and drive the fix through to adoption.
• Establish operating models, SLAs, and metrics to improve quality and efficiency
• Partner with various key stakeholders including but not limited to: Compensation, Legal, Procurement, People Technology, Talent Management & Development, Talent Acquisition, People Business Partners, Payroll, IT, Internal Audit to drive strategic priorities
• Lead the People Operations team in managing our case management platform from intake to resolution, setting service standards, improving response times, and designing scalable escalation paths
• Lead and develop a high-performing global team by building skills in process design, data fluency, automation, and AI-enabled ways of working, backed by clear career paths, succession plans, and a culture of continuous improvement and accountability
• Oversee global mobility processes, serving as the escalation point for complex relocation matters and partnering with Legal to monitor regulations, ensure compliance, and keep programs effective
• Accountable for global employment compliance and risk exposure, setting strategy, owning audit outcomes, and managing the Senior Compliance Analyst who delivers day-to-day execution
• Own administration for our PEO partners and lead the people operations setup for new entities and global expansion including collaboration on the global employment strategy

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