Head of Customer Success, EMEA, DX

Responsibilities

• Team leadership & development
• Manage multiple CSMs across Enterprise and Commercial segments. Onboard and continuously develop your team of CSMs and leaders, helping them become subject matter experts on DX products and services. Provide coaching, feedback, and mentoring to ensure a superior customer experience and team success.
• Drive customer outcomes: Empower your team to focus on customer outcomes while achieving quarterly and annual targets for net renewals, retention, and expansion.
• Customer health & risk management: Proactively monitor customer health and implement risk mitigation strategies to ensure high renewal rates.
• Upsell and expansion
• Build relationships with key customers, uncover opportunities for expansion, and ensure that customer value is consistently delivered.
• Cross-functional collaboration
• Collaborate with Sales, Product, and other departments to enhance the customer experience and drive customer success.
• What we care about at DX
• Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can’t control outcomes due to…

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