Technical Account Manager, Observe

Responsibilities

• Serve as the primary technical owner and trusted advisor for assigned strategic accounts
• Build deep familiarity with customer architectures, datasets, use cases, and operational goals
• Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
• Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
• Lead regular health checks, architecture reviews, and proactive improvement initiatives
• Identify new use cases and expansion opportunities aligned to customer outcomes
• Coordinate technical escalations and advocate across
• Support, Engineering, and Product when needed
• Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios
• For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

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