Senior Service Delivery Manager - AMS

EPAM Systems

India · On-site · relocationSalary not disclosedfull-timeEPAM Systems Careers (offices abroad)

We are seeking a Senior Service Delivery Manager – AMS to oversee the end-to-end delivery of AI-driven solutions and Application Management Services for enterprise clients. This role ensures high-quality service, operational excellence and continuous improvement across AI and AMS engagements while acting as the primary point of contact for clients, leading cross-functional teams and driving strategic initiatives to maximize client satisfaction and business value.

Responsibilities

Lead and manage the delivery of AMS engagements, ensuring adherence to SLAs, KPIs and contractual obligations
Oversee the transition, stabilization and ongoing support of AI and AMS solutions, including incident, problem, change and release management
Collaborate with AI engineering, data science and AMS teams to ensure seamless integration and support of AI-powered applications
Develop and maintain strong client relationships, acting as a trusted advisor and escalation point for service issues
Drive continuous improvement initiatives, leveraging automation, analytics and AI to optimize service delivery and reduce operational costs
Monitor service performance, prepare executive dashboards and present regular reports to stakeholders
Manage budgets, resource allocation and vendor relationships for AI and AMS services
Ensure compliance with security, privacy and regulatory requirements
Lead and mentor a team of service delivery managers, engineers and support staff
Participate in pre-sales activities, solution design and contract negotiations for new AI and AMS opportunities

Languages

Work format: On-site
Seniority: Lead
Posted: 29 Sept 2026
Last verified: In the last 5 days

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