Senior Customer Success Manager, Enterprise - East

Responsibilities

• Success Planning & Value
• Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts.
• Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
• Customer Advocacy
• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.
• Issue Management
• Collaborate with Technical
• Support and Customer Engineering teams to ensure timely resolution to customer issues.
• Product Expertise
• Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.

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