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Senior Manager, Customer Success Management - EMEA/APJ
Chainguard
Remote · United KingdomSalary not disclosedfull-timeChainguard Careers
As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies.
Responsibilities
- Leadership and People Management
- Build, lead, and mentor a team of CSMs supporting Enterprise customers
- Foster a collaborative, high-performance, and customer-centric culture
- Provide coaching, performance management, and career development support
- Drive accountability through clear goals, metrics, and regular feedback
- Segment Strategy and Execution
- Partner with Customer Success and cross-functional leaders to define segment-specific strategies
- Execute programs tailored to Enterprise customer needs
- Design and operationalize engagement models
- Ensure consistency in customer journeys while adapting for segment nuances
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 25 Aug 2026
- Last verified
- In the last 5 days
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