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Junior Technical Support Specialist, Voice
Dexatel
Armenia · On-siteSalary not disclosedfull-timeVerified recentlyStaff.am
Why Dexatel: Founded in 2015, Dexatel is an employee-owned company devoted to providing businesses with the tools they need to connect with their customers. As a leader in CPaaS, we provide omnichannel communications solutions to clients like TikTok and Alibaba.
Responsibilities
- Resolve technical support tickets within established timeframes, escalating complex issues to senior team members when needed.
- Help monitor customer complaints and flag recurring issues to the team.
- Monitor daily system performance and identify potential issues, with support from senior colleagues.
- Assist with investigating technical problems, working alongside senior colleagues, partners, and providers.
- Suggest ideas to improve processes, workflows, and customer experience.
- Support the team in evaluating tools and solutions that improve efficiency.
- Collaborate with cross-functional teams to help resolve issues and support service improvements.
- Maintain technical documentation and share customer feedback and insights with the team.
- Use AI tools to support troubleshooting, technical research, documentation, and data analysis.
- Look for opportunities to automate repetitive support and monitoring tasks, with guidance from senior colleagues.
Languages
- Work format
- On-site
- Seniority
- Junior
- Posted
- 15 Sept 2026 (2 days ago)
- Last verified
- 17 Sept 2026
- Apply by
- 15 Oct 2026