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Senior Technical Support Engineer
Zscaler
Remote · MelbourneSalary not disclosedfull-timeZscaler Careers
We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department.
Responsibilities
- Handle complex technical issues escalated from L1 and L2 support teams for federal customers
- Troubleshoot and resolve product, network, deployment, and configuration-related issues
- Work directly with customers through case handling, troubleshooting calls, and remote sessions
- Perform detailed log analysis, traffic analysis, and root cause investigation
- Collaborate with Engineering and Product teams on defects, feature gaps, and product improvements
Languages
- Work format
- Remote
- Seniority
- Senior
- Posted
- 7 Oct 2026
- Last verified
- In the last 5 days
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