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Technical Support Engineer II - Costa Rica, Colombia, Mexico
Storyblok
Remote · MexicoSalary not disclosedfull-timeStoryblok Careers
You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits: Monthly remote work stipend (home internet costs, electricity).
Responsibilities
- Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
- Maintain a positive, empathetic, and professional attitude in all customer interactions.
- Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
- Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 28 Aug 2026
- Last verified
- In the last 5 days
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