Technical Account Manager Architect - Japan

ClickHouse

Remote · JapanSalary not disclosedfull-timeClickHouse Careers

Note: We are hiring for this role in Japan. There will be on-site travel to provide in-person support to customers in Tokyo.

Responsibilities

Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
Provide architectural, technical, and migration guidance and assistance
Lead projects, escalations, and meetings to enable ongoing user/customer success
Ownership and oversight of L3
Support Cases and Escalations, working closely with the
Support L1/L2 team
Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7
Support in a global, distributed environment
Assist with hiring and mentoring new team members