Senior Technical Account Manager - Strategic Services (EMEA)

Responsibilities

• Lead strategic implementations and customer transformations
• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
• Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
• Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
• Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.
• Drive adoption, value realization, and account health
• Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.
• Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value.
• Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.
• Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities.

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