Program Manager, Carrier Operations & Governance

Responsibilities

• Cross-Functional Governance & Leadership
• Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
• Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
• Implement Core Infrastructure
• Lead end-to-end process improvements across carrier operations — understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.
• Operating Model, Enablement & Team Infrastructure
• Build Team Foundations
• Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
• Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
• Design Enablement & Change Management

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