Senior Customer Technical Program Manager - Data Center Quality and Sustaining

Responsibilities

• Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments.
• Develop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives.
• Establish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions.
• Lead internal and external reviews on production systems quality issues as well as prepare regular reports detailing findings and corrective actions.
• Identify areas for improvements in a partnership involving NVIDIA and manufacturers of equipment/devices production systems, applying data analysis and metrics to facilitate progress.
• Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners.
• Develop and maintain key performance indicators (critical metrics) to monitor quality performance, and present findings to senior management.
• Identify potential quality improvements and develop mitigation strategies to minimize customer impact.
• What we need to see
• BS/MS/PhD Computer Science, Electrical Engineering, or related field, or equivalent experience.

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