3PL Operations Manager - Bilingual (English/Spanish)

Responsibilities

• Own day-to-day relationships with North America 3PL partners, including regular cadence meetings and onsite QBRs to drive performance and accountability.
• Serve as the primary point of escalation for 3PL operational issues, ensuring timely resolution.
• Review iFIT open order reports and compare to 3PL workflow dashboards to ensure dwell time accuracy.
• Ensure inbound orders are received, routed, and shipped accurately and on time; monitor exceptions and resolve delays proactively.
• Order pallets for all inbound containers and communicate with 3PL partners regarding incoming shipments.
• Define, track, and report on key metrics including fill rate, on-time ship, dwell time, and accuracy.
• Hold 3PL partners accountable to agreed service levels; identify and escalate underperformance.
• Partner with internal Sales and Customer Service teams to address order stagnation, dwell time issues, and logistics escalations.
• Communicate regularly with internal stakeholders on inventory status and fulfillment updates.
• Review all 3PL invoices submitted to iFIT for accuracy prior to payment approval.

Languages