All vacancies
Technical Account Manager - EMEA
Primer
Remote · United KingdomSalary not disclosedfull-timePrimer Careers
Loop in Primer engineering only when genuinely needed, rather than as a first resort. Technical escalation ownership You will act as an escalated contact during incidents that affect key merchants and require support from someone who has context on their particular payment stack.
Responsibilities
- Lead technical deep-dives and solution design sessions when a merchant adopts a new PSP connector, payment method, or unreleased Primer product as a design partner.
- Manage the expectation gap through rollout and feed structured, usable feedback back to Product and Engineering.
- Translate changes in card scheme rules or regional regulation (e.g. BNPL rules, PCI requirements) into a concrete technical plan for each affected merchant.
- Design-partner support experience: exposure to beta or early-access product rollouts across key merchants.
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 22 Oct 2026
- Last verified
- In the last 5 days
Similar roles
- Sales Account Manager (Night Shift)Orders.co · Armenia · On-site
- Enterprise Customer Success ManagerCanonical · Remote · worldwide
- Senior Sales Account Manager, Government and Smart Spaces - North and East EuropeNVIDIA · Remote · Armenia
- Graduate Customer Success ManagerCanonical · Remote · worldwide
- Call Center OperatorGlobbing · Armenia · On-site
- Technical Author (multiple roles and seniority levels)Canonical · Remote · worldwide